The Warranty Group Reviews

Our review rates The Warranty Group 4.2 out of 5.0 as it is now a part of Assurant and offers the same coverage options as the parent company.

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Dash Lewis

Dash Lewis Content Writer

02/20/2024 04:46 PM

The Gist:

The Warranty Group was acquired by Assurant Inc. in 2018.
It offers a range of coverage through dealerships from exclusionary to powertrain coverage.
The Warranty Group/Assurant doesn’t sell directly to consumers, so you have to get a quote from a dealer.

Best Plan Offerings
Mileage Covered: 200,000 miles on the odometer
Free Cancellation: Full refund within 30 days
Plan Options: 6 different plans to choose from
Longest Plan Term: Up to 8 years
Discounts: $300 same-day signup discount, $250 shopping voucher, and others

Plan coverage includes	Endurance Elite perks™
Exclusionary plan	One-year membership for free
Powertrain plan	Tire repair and replacement
Maintenance coverage with Endurance Advantage	Key fob replacement
Roadside assistance	Total loss protection
Towing	Collision discount
Rental car	$250 rewards voucher
Trip interruption coverage	Endurance Protect app

Our review team analyzed the best extended car warranty companies. We collected hundreds of quotes and mystery shopped with companies to gain insight into the customer experience. We assessed The Warranty Group, which is now a part of Assurant, based on coverage options, costs, and customer reviews. Read on to see if a warranty from the group is a good idea.

The Warranty Group Review

We rate The Warranty Group 4.2 out of 5.0 stars. This overall rating is based on Assurant’s, its parent company’s, scores in four main categories: reputation, coverage, price, and customer experience.

Rating Category	Our Rating
Reputation	4.5
Coverage	4.5
Price	3.5
Customer Experience	4.0
Overall Score	4.2

The Warranty Group Pros And Cons

Below are a few pros and cons of The Warranty Group:

The Warranty Group Quick Facts

Founded: 1964
Headquarters: Chicago
Coverage options: Five levels of coverage
Coverage terms: Not listed

Is The Warranty Group Reputable?

Yes, The Warranty Group is a legitimate company. The company offers insurance and warranty services for many products including automobiles and mobile devices. The Warranty Group was acquired in 2018 by Fortune 500 company Assurant Inc., giving the provider more of a global presence and a higher reputation than before.

The Warranty Group Customer Reviews

We reviewed dozens of car warranty companies to get an idea of which ones provided the best experience for their customers. The Warranty Group’s parent company received a large amount of positive reviews and an A+ BBB rating with accreditation.

Nearly 11,500 customers on the BBB website are reflected in Assurant’s 4.65 out of 5.0-star rating. Customers on Trustpilot give Assurant a 4.0-star rating based on more than 18,000 reviews.

Positive reviews on the BBB website cite quick service and a simple process as the reasons for their positive experience with the company. Negative reviews, on the other hand, relay hassles with coverage and a slow resolution process.

The Warranty Group Coverage

The Warranty Group offers extended car warranties through Assurant. You can get coverage ranging from a basic powertrain plan option to a complete bumper-to-bumper extended warranty that protects most parts and systems after mechanical breakdowns. Be aware that this coverage is only available through dealerships that partner with Assurant, you can’t just purchase a plan online.

The Warranty Group Warranty Plans

Here are the plans from Assurant, the parent company of The Warranty Group:

The Warranty Group Plan	What It Covers
Platinum	This protection plan covers almost every vehicle part with only a short list of exclusions.
Gold	This plan includes everything in the lower-tier Silver plan, as well as components like the anti-lock brake system, power doors and windows, and fuel sensor.
Silver	This plan includes everything in the lower-tier Powertrain plan, as well as the steering, front suspension, brakes, seals and gaskets, electrical system, and air conditioning
Powertrain	This plan covers the engine, transmission, front-wheel drive, and rear-wheel drive

The Warranty Group Benefits

With each coverage plan, you have access to additional benefits and perks like roadside assistance and rental car reimbursement. All Warranty Group extended warranties are transferable.

We called Assurant to get a free quote for an extended warranty and a customer service representative informed us that the company doesn’t sell policies directly to consumers–it administers them through dealerships and financial institutions. Fortunately, our research team was still able to compile some quotes by mystery shopping.

What Does The Warranty Group Not Cover?

Warranty Group vehicle protection plans don’t cover maintenance or damage caused by acts of nature, theft, vandalism, and falling objects. This is covered by comprehensive insurance plans rather than the warranty options this provider offers.

The Warranty Group Cost

The cost of a warranty from The Warranty Group depends on numerous factors. This includes the plan you choose, the make and model of your vehicle, and the vehicle’s mileage.

On average, an extended warranty costs $812 per year of coverage. A warranty from Assurant, The Warranty Group’s parent company, costs less than that average considering the years that are covered.

Here’s a closer look at the quotes our team received from Assurant:

Vehicle	Assurant Plan	Term Length	Monthly Payment	Total Cost
Honda CR-V	Platinum	5 years/60,000 miles	$155	$3,720
Chevrolet Silverado	Platinum	5 years/60,000 miles	$166	$3,984
Honda CR-V	Gold	5 years/60,000 miles	$150	$3,600
Honda CR-V	Silver	5 years/60,000 miles	$150	$3,600
Honda CR-V	Powertrain	5 years/60,000 miles	$130	$3,120

Because warranty quotes vary based on several factors, we suggest gathering quotes from different providers to make an informed decision when choosing where to purchase a warranty.

The Warranty Group Extended Warranty Reviews: Our Take

The Warranty Group provides solid coverage options at prices that are on par with, or lower than, the industry average. While this boosts the provider’s overall score, a lack of transparency and average customer service makes many prospective customers look elsewhere.

Alternatives To The Warranty Group

It’s always a good idea to compare rates from other aftermarket companies as you shop, to find the best coverage for your needs and to have the most peace of mind with your decision. We recommend Endurance and Carchex as two reliable options.

Endurance

Endurance is a direct-to-consumer extended warranty provider, which means that warranty coverage and claims are handled directly by Endurance. We gave it a 4.5-star rating and named it Best Plan Offerings.

With Endurance, you don’t have to worry about a middleman or underwriting provider, and Endurance is also known for its excellent customer service during the quote and claims process.

Additionally, Endurance warranty plans allow car owners to choose from any repair shop certified by Automotive Service Excellence (ASE®) to complete their covered repairs.

Carchex

Carchex has received endorsements from industry leaders like Carfax, Kelley Blue Book (KBB), and Edmunds.com. Our review team gives the company a 4.4-star rating.

Carchex offers a total of five extended warranty plans, each of which can be customized. All plans include 24/7 emergency roadside assistance, gas delivery, trip interruption services, and lockout services.

The Warranty Group Car Warranty Reviews: FAQ

Below are some common frequently asked questions about The Warranty Group extended warranties:

What does The Warranty Group do?

The Warranty Group has been owned by Assurant Inc. since 2018 and offers vehicle service contracts at dealerships and financial institutions through its parent company.

Who owns The Warranty Group?

The Warranty Group was acquired by Assurant Inc. in 2018 for $2.5 billion.

Is a car warranty really worth it?

A car warranty is worth it if your car isn’t very reliable. This coverage can help if your vehicle needs a major repair down the road and you don’t have the money to pay for it.

How We Rate Warranty Providers

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) and a long history of reliable service score well in this category. We also evaluate the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
Price: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.