Ox Car Care Warranty Review

Key Takeaways:

• Ox Car Care offers three levels of protection plans: Diamond, Platinum, and Gold.
• Based on low customer review scores and a lack of transparency about plan pricing, we give Ox Car Care an overall rating of 3.2 out of 5.0 stars.
• The Better Business Bureau gives Ox Car Care an A+ rating.

Pros And Cons

Ox Car Care is a relatively new company in the car warranty industry. In this review, we’ll take a look at the types of coverage Ox Car Care offers and how its warranty plans and claims process work. We’ll give you recommendations for the best extended car warranty companies to compare with Ox Car Care when you’re looking for a protection plan.

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About Ox Car Care

Ox Car Care is an extended warranty company based in Irvine, Calif. Founded in 2015, it’s a newer brand. Ox Car Care offers three coverage plans for drivers across the country.

The company partners with Mepco, a payment processing company that specializes in offering payment plans on vehicle service contracts. To make your monthly payments for an Ox Car Care protection plan, you’ll need to create an account with Mepco.

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Cost Of An Ox Car Care Extended Warranty

Ox Car Care doesn’t advertise prices on its website, so the best way to learn how much a coverage plan from the company may cost is to request a free quote. You’ll enter the make, model, and year of your vehicle along with your contact information in the online quote form. A representative will then contact you to discuss terms and pricing.

Ox Car Care offers a 30-day money back guarantee, so if you’re unhappy with your coverage, you can cancel your warranty plan within that time frame and receive a full refund.

Average Cost Of Extended Car Warranties

Our team found that in December 2022, 

According to our research, the average cost of an extended warranty is $3,426. We used quotes from seven top providers to calculate the average total cost. The table below breaks down average warranty costs based on the level of coverage.

What Factors Affect Extended Car Warranty Costs?

The prices above are just averages, and any quotes you receive will likely be different. There are several factors warranty companies weigh to calculate the cost of coverage. These factors include:

• Type of vehicle
• Vehicle age
• Chosen deductible
• Coverage level selected

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Ox Car Care Extended Car Warranty Coverage

Ox Car Care offers three levels of coverage to choose from. There isn’t an exclusionary option, but the Diamond plan is most similar to a bumper-to-bumper warranty. The company’s Platinum plan is a comprehensive tier, comparable to what some companies refer to as stated-component warranty plans. The Gold plan is an augmented powertrain warranty, adding a few components to basic powertrain protection.

Ox Car Care Warranty Added Benefits

Each Ox Car Care comes with a few perks for added protection. These include:

• Tire road hazard reimbursement: If your tires are damaged by a road hazard, Ox will reimburse you for their repair or replacement.
• Emergency fluid delivery: Have fuel, oil, or water delivered to you if your vehicle needs to get to the nearest mechanic or service station.
• Flat tire assistance: Receive help with changing or repairing a flat tire.
• Dead battery jump-starts: You’ll receive a free jump if your car battery is dead.
• Lockout service: Ox roadside assistance will help you get into your car if you’re locked out.
• Towing: Ox will send a company to tow your vehicle to the nearest auto repair facility if it breaks down.

The company’s website also says each Ox plan comes with free oil changes, tire rotations, and alignment checks, as well as 24/7 roadside assistance. The company also promises a complimentary rental car while your vehicle is in the shop for a covered repair.

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How Does An Ox Car Care Extended Warranty Work?

An extended car warranty can give you peace of mind by ensuring your vehicle is protected in the event of a mechanical breakdown. In the sections below, we’ll outline the quote and claims processes for an Ox Car Care warranty.

Ox Car Care Quotes

Every warranty company handles its quote process differently. When you visit Ox Car Care’s website for a warranty quote, you’ll be prompted to provide the make, model, and year of your vehicle. You’ll also need to give your phone number and email address.

Ox Car Care doesn’t offer instant quotes. Instead, a company coverage specialist will reach out to you over the phone to discuss plan options and pricing details.

Ox Car Care Claims Process

If you need to file a claim, Ox Car Care first requests you call the company’s roadside assistance number, especially if the vehicle is inoperable. You can take your car to any repair shop certified by the National Institute for Automotive Service Excellence (ASE^®). Once you’re at the facility, you’ll need to have a mechanic contact Ox Car Care’s claims department. If the company approves the car repairs, it’ll pay the shop directly.

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Ox Car Care Reviews

While Ox Car Care holds an A+ rating and accreditation from the BBB, it only has an average of 1.94 stars out of 5.0 from customer reviews. The company has an even lower score on Trustpilot, earning an average rating of 1.5 out of 5.0 stars. There are just over 414 reviews on the BBB website, and the Trustpilot score comes from only about 115 customer reviews.

Positive Ox Car Care Reviews

Ox Car Care’s website mentions how easy its process is, from getting a quote to filing a claim to canceling a plan. Positive reviews of the company tend to back these statements up. Customers with positive experiences also highlight excellent and accommodating customer service.

“[I] wasn’t able to afford it as I moved. However, it was easy to cancel for me. … Take notes and look at the policy. [I’d] probably get it again once I settle into my new place.”

– Zeus G., BBB

“Called into customer service to see if I could extend my payment out due to some unforeseen circumstances, and surprisingly enough, they were able to do it.”

– Becky C., BBB

Negative Ox Car Care Reviews

There are a lot of negative reviews that refer to Ox Car Care as a scam. Some customers say its representatives are unresponsive or that the company doesn’t cover what the contracts say they do.

“I just had to cancel my credit card so they will not get any more money from me. [With] the money that I’ve paid for this extended warranty, I could’ve just paid out of pocket to get my truck fixed. If you’re reading this, please do not even consider doing business with these people.”

– Rodreka J., Trustpilot

“Ox Car Care is refusing to honor their warranty. The warranty clearly states that it covers air conditioners, drive axles, and transmissions, as well as clutch packs. … However, Ox Car Care has refused to cover repairs.”

– Bobby P., Trustpilot

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Bottom Line On Ox Car Care: 3.2 Stars

We give Ox Car Care 3.2 stars out of 5.0. While the company does hold an A+ rating and accreditation from the BBB, its low review scores point to poor customer satisfaction. And unlike other reputable car warranty companies, Ox Car Care doesn’t offer instant quotes on its website.

Top Recommendations For Extended Car Warranties

We encourage you to compare quotes from a few extended warranty companies to get a sense of what you’d likely pay for the protection you want. We recommend starting with Endurance and Carchex, two of the top providers in the country.

Endurance: Best Plan Offerings

Endurance is a direct provider of extended warranties, meaning it manages and sells all of its protection plans. You’ll work with the same claims administrators for the entire life of your warranty, and because there’s no middleman, you won’t get the runaround from another company.

The company offers six types of coverage. Each warranty plan comes with a free year of Endurance Elite Benefits, which include roadside assistance, key fob replacement, and up to $1,000 in total loss replacement coverage.

Read more: Endurance warranty review

Carchex: High Mileage Limits

Carchex covers cars with up to 250,000 miles, making it a great option if you’re looking for an extended warranty for a car with over 100,000 miles. The company offers five tiers of coverage, all at affordable prices. Carchex also works with a network of over 30,000 repair shops nationwide, so you’ll be protected no matter where you are.

Read more: Carchex review

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Ox Car Care Warranty: FAQ

Here are some of the most frequently asked questions about Ox Car Care.

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How We Rate Warranty Providers

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

• Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.
• Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.
• Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.
• Transparency: Our team evaluates the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
• Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.

*Data accurate at time of publication.

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